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Refund Policy

Refund Policy

Effective Date: July 21, 2024

At Dervi, we strive to provide the best service possible. However, we understand that sometimes issues may arise with your order. This Refund Policy outlines the conditions under which refunds may be issued for orders placed through our platform.

1. Order Cancellations

Orders can be canceled within a specified time frame after placing the order. If the order has already been accepted by the restaurant, cancellation may not be possible. Please contact our customer support as soon as possible if you need to cancel your order.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • If the order is canceled before it is accepted by the restaurant.
  • If the delivered food is incorrect or significantly different from what was ordered.
  • If the food delivered is spoiled or unsafe to eat.
  • If the order is not delivered within the estimated delivery time and the delay is unreasonable.

3. Non-Eligibility for Refunds

Refunds will not be issued under the following circumstances:

  • If you change your mind after the order has been placed and accepted by the restaurant.
  • If you provide incorrect or insufficient delivery information.
  • If you are not available to receive the delivery at the provided address within the estimated delivery time.

4. Process for Requesting Refunds

To request a refund, please follow these steps:

  • Contact our customer support team via email at [email protected] or by phone at +92337000051.
  • Provide your order number and a detailed explanation of the issue.
  • Include any relevant photos or documentation to support your claim.

Our team will review your request and respond within 3-5 business days.

5. Refund Processing

If your refund request is approved, the refund will be processed through the original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

  • Email: [email protected]
  • Phone: +92337000051
  • Address: Dervi, Hall Road, Traffic Chowk, Dera Ghazi Khan, Punjab, Pakistan, 32200

Thank you for choosing Dervi. We appreciate your understanding and cooperation.